Privacy Policy
Last updated: July 30, 2026
We collect what a repair actually requires and nothing extra. We do not sell your data, we do not run advertising trackers on this site, and every AI decision that touches your money is reviewable by a person.
01 Who we are
PartPilot AI is an AI-assisted automotive repair and parts-sourcing service operated by Success Agentic Labs, Georgia, United States. In this policy, "we" and "us" mean Success Agentic Labs operating the PartPilot AI service. Where PartPilot is operated by an independent repair shop under licence, that shop is the party you are doing business with and is a joint controller of the information relating to your repair.
02 What we collect, and why
Every item below exists because a specific step of a repair cannot happen without it. If a field is not needed to quote, order or fit a part, we do not ask for it.
- You
- Name, email, and phone number if you give one. Used to send you the quote and to reach you about the repair.
- Your vehicle
- Year, make, model, and VIN if you provide it. The VIN is the single most effective way to avoid ordering the wrong part; it is optional, and giving it is why we can stop asking you questions.
- The problem
- What you told us it is doing, plus anything already tested. This is the input to the diagnostic gate.
- The repair
- Quotes, approvals, parts ordered, supplier, invoice, warranty, and core deposit status.
- Calls
- If you call us, the caller ID number and a transcript or summary of the conversation, so the next person you speak to already knows your vehicle.
- This website
- Standard server logs (IP address, user agent, requested page, timestamp) kept by our hosting provider for security and abuse prevention.
What we do not do. No advertising or analytics trackers run on this site — there is no Google Analytics tag, no advertising pixel, and no third-party cookie. The only thing stored in your browser is your light/dark theme preference, which never leaves your device. We do not sell personal information, and we do not share it for cross-context behavioural advertising.
We do not collect payment card details on this website. There is no payment form here. When deposits and payments are introduced they will be handled by a PCI-compliant processor, and the card number will not pass through our systems.
03 How the AI uses your information
PartPilot's engine reads what you told us and what your VIN decodes to in order to identify the correct part, check known fitment traps, and assemble supplier options. Three limits on that are worth stating plainly, because they are enforced in the software rather than promised in a policy:
- No automated purchase. Nothing is ordered without a named human at the shop approving it within their own spend limit. The AI cannot approve its own order.
- No automated diagnosis sold to you. Where a symptom requires testing, the engine refuses to price a part until a test result exists, rather than guessing from your description.
- No profiling for advertising. Your information is used to complete your repair. It is not used to build an advertising profile or scored for anything unrelated to the job.
You can ask for a human to review any decision the system made about your repair, and we will explain what the system used to reach it.
Language processing may be performed by a third-party AI provider under a contract that prohibits using your information to train their models. Decisions touching money or fitment are made by our own software, not by a language model.
04 Who else sees it
We share the minimum with the parties who have to act on it:
- The repair shop performing your work.
- Parts suppliers — enough vehicle detail to supply the right part. Suppliers receive vehicle information, not your diagnosis narrative.
- Service providers who run our hosting, database, telephony and messaging, under contract and only to provide those services.
- NHTSA vPIC, the U.S. government's free VIN decoder, if you supply a VIN. A VIN describes a vehicle's build; it is sent without your name.
- Law enforcement or regulators where we are legally required to.
No mobile information is shared with third parties or affiliates for marketing or promotional purposes. See our SMS Terms.
We do not sell personal information to anyone, for any purpose.
05 How long we keep it
Repair records, invoices and warranty documentation are kept for as long as the warranty could be claimed and as long as tax and business records law requires — generally seven years. Quote requests that never became a repair are kept for two years, so we can still answer "what did you quote me last spring". Call transcripts are kept for one year. Server logs are kept for a short retention period by our hosting provider.
You can ask us to delete earlier than this, and we will, except where a record must be kept to satisfy a legal obligation or to defend a warranty claim.
06 Your rights
Wherever you live, you can ask us to:
- Tell you what we hold about you, and give you a copy
- Correct anything wrong — a misheard VIN, a wrong phone number
- Delete it, subject to the retention limits above
- Stop contacting you by text, email or phone
- Have a person review an automated decision about your repair
Email hello@successagenticlabs.com and we will respond within 30 days. We will not charge you for making a request and we will not treat you differently for making one.
Georgia and other U.S. states. Residents of states with comprehensive privacy laws (including California, Colorado, Connecticut, Virginia and others) have the rights listed above, including the right to know, to delete, to correct, and to opt out of sale or sharing. We do not sell or share personal information as those terms are defined, so there is nothing to opt out of — but the request channel above is open regardless. An authorized agent may submit a request on your behalf with proof of authorization.
07 Children
This service is for adults. We do not knowingly collect information from anyone under 16. If you believe a child gave us information, email us and we will delete it.
08 Security
Data is transmitted over HTTPS and stored in access-controlled systems. Records are isolated per shop at the database boundary, so one shop's staff cannot read another shop's customers. Approval records for purchases are append-only and cannot be edited or deleted after the fact, including by us — that is enforced by the database, not by policy.
No system is perfectly secure. If a breach affects your information we will notify you as required by law and tell you what actually happened.
09 Changes to this policy
We may update this policy; the "last updated" date above reflects the current version. Material changes will be posted here before they take effect.
10 Contact
- Entity
- Success Agentic Labs (PartPilot AI)
- hello@successagenticlabs.com
- Phone
- (844) 946-0098
- Location
- Georgia, United States
Related: Terms of Service · SMS Terms & Consent